SAN ANGELO — From growing up in the construction business with her dad to creating her own business, Janis Baucom recently celebrated the 30th anniversary of her window furniture company in San Angelo.
Baucom opened Walls & Windows in November 1990 after changing her career from being an accountant to a decorator.
“After praying about it, I jumped in with both feet and started training and learning all I needed to know on being a decorator,” Baucom said.
Her business provides window coverings, specializing in Plantation shutters, blinds and shades.
“We are a mobile decorating center also offering decorating consulting that comes to you, not only for convenience, but to ensure the best product is chosen for the perfect look and budget,” Baucom said.
Nov. 17 marked 30 years of business. This year was surprising the most successful, even during a pandemic.
“Our 30 years has been a journey,” Baucom said. “2020, with all it has brought, has been our most successful year, and for that we are most grateful and blessed.”
For more information, email Baucom at email@example.com or call 325-944-7066.
How did you get started in this business?
I grew up in the construction business with my dad, Dewey Pierce, being one of the two construction painters in town. My dad owned and operated his company, Pierce Paint Co., for over 50 years. During that time I got to know so many builders, tradesmen, laborers that were in the construction business, which helped when I went to work for Sherwin Williams.
What is your background?
I was attending Angelo State University pursuing a degree in accounting and worked as the bookkeeper for Sherwin Williams. When the decorator retired, I was asked to take it over and did that for four years. Then I went to work for some of our family that owned Pennington Custom Draperies running their office. Then went to work for one of my customers, Larry Lumpkin, who was a real estate developer. I was able to utilize my business, accounting, real estate experience and decorating skills as I managed his office and also decorated them. After working for him, I decided I should start my own business to continue servicing the decorating needs.
What’s the best thing about your business?
Besides having quality products, mostly made in Texas and backed by supportive vendors, it would be my husband, Jim. Jim is my only installer and is truly my niche. His mechanical mind and expertise will always ensure that our customers have professional, guaranteed installation that will be right the first time. If our customers need service or repairs, he is there to take care of them. He is so good that my vendors have even hired him to do their training seminars for new installers.
Who was your biggest supporter when you started?
My dad. I was scared to change career paths from accounting to being a decorator, but he is always my foundation. My husband then convinced me to go for it in starting my business. He is my biggest fan.
Worst business advice you’re received?
That the customer is always right. Most customers may know what they want, but until they are fully informed, they really aren’t sure. In my 30 years in business, I have always made sure that my customers know all they need to know about the products, the look of it and the surrounding environment so they can then make an informed decision of what they truly want. My customers are treated like I want to be treated, always in the know and always respected.